Aussie Translation Services respects your privacy and is committed to protecting personal information collected through our website, telephone, WhatsApp, Facebook Messenger, online forms and other communication channels.
Information We Collect
We may collect:
- Name
- Telephone number
- Address information
- Language preferences
- Translation and interpreting requirements
- Documents submitted for translation or certification services
- Billing and payment information
- Communications exchanged through WhatsApp, Facebook Messenger, website forms, telephone calls and other communication channels
How We Use Information
We may use information to:
- Respond to enquiries
- Provide translation and interpreting services
- Process quotations and invoices
- Manage customer relationships
- Deliver customer support
- Meet legal and regulatory obligations
- Improve service quality and communication processes
Use of AI and Automation
Aussie Translation Services may use Microsoft 365, Microsoft Copilot Studio, Power Automate and other approved technology platforms to assist with customer service, enquiry management, internal administration and workflow automation.
Where automated systems are used, appropriate human oversight may be applied before important business decisions or commitments are made.
Disclosure of Information
Personal information may be disclosed to:
- Employees and authorised contractors involved in service delivery
- Professional advisers and service providers
- Government agencies or regulatory authorities where required by law
- Technology providers supporting our business operations
We do not sell personal information to third parties.
Storage and Security
We take reasonable technical, administrative and physical measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
Retention of Information
We retain personal information only for as long as reasonably necessary to provide services, comply with legal obligations and maintain business records.
Access and Correction
You may request access to personal information held about you or request correction of inaccurate information.
Privacy Enquiries
Privacy enquiries, complaints, access requests and correction requests may be submitted through our website contact page: https://www.aussietranslation.com.au/contact
Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this website.